ObjectiveTo improve service quality and establish a harmonious hospital by establishing a web-based platform on employee satisfaction in hospital. MethodsA software for investigation on satisfaction among the hospital staff was designed, the investigation was carried out monthly, the data were analyzed and the problems were improved. ResultsThe employee satisfaction was implemented paperless, which collected the problems, helped to improve and follow up, so as to solve the problems in time. The problems raised by the staff were gradually reduced and the satisfaction was improved. ConclusionsPaperless satisfaction survey is simple and direct-viewing, which collects large amount of samples and outlines the problems for improvement. It is helpful for communication between staff and cooperation between departments, which is good to improve management and service.

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